LivePreso has enabled FCM Travel Solutions (FCM US) to automate their customer Quarterly Business Review engagements, and, as a result, realise enormous productivity savings.
FCM, the corporate travel business of the Flight Centre Travel Group, integrated LivePreso into their core tech stack. This supported their account managers globally, by evolving a time consuming yet vital data gathering process, into an adaptive, interactive customer-facing engagement.
LivePreso took live data from multiple sources, including GoodData and subsequently Power BI, and funnelled it into one, unified sales tool. FCM’s QBR content uses customers’ data to deliver insights and support recommendations. The solution has also standardised the way the data is presented, across the entire team, for all customers.
Over the first 12 months, 777 quarterly business reviews were created by the FCM US account managers using LivePreso. Scott Reddie, Global Director of Account Management, stated that a PowerPoint presentation, with the same content and data, would require at least half a day to create—between gathering the data, interpreting what is relevant, extrapolating insights, and drafting a comprehensive set of content specifically relevant to that customer. LivePreso has reduced that to just 30 minutes, at most.
As a result, the FCM US account management team have saved a total of 433 days of productivity in just 12 months. This is equal to 2 years, or 2 additional full-time employees.
Their results are doubly impressive when taking into account that they were achieved during the Covid-19 pandemic, which significantly impacted the travel industry worldwide, and made maximising productivity from existing head count a critical measure.
